Parents Corner
Why Choose Us
Over 40 Years of Excellence in Home Healthcare
For more than four decades, Medical Staffing Services (MSS) has been a trusted provider of pediatric and adult private duty nursing across Maryland. Families, physicians, and case managers rely on us because we combine compassionate care with clinical expertise— ensuring every patient receives the highest standard of support in the comfort of their home.
As a privately owned and nurse-managed agency, we are uniquely positioned to understand the needs of both patients and caregivers. We are committed to delivering care that preserves dignity, promotes independence, and supports families every step of the way.
What Sets Us Apart
- Serving the Community for Over 40 Years
A legacy of excellence built on trust, compassion, and proven results. - Privately Owned and Operated
Personalized, patient-first service—not driven by outside investors. - Nurse Managed
Leadership guided by experienced nurses who understand the realities of complex home care. - Available 24/7
Responsive, around-the-clock support—because care doesn’t stop after hours. - Experienced and Compassionate Staff
Highly trained nurses and caregivers carefully chosen for both skill and compassion. - Personalized Care Plans
Each care plan is customized to meet the unique medical and emotional needs of every patient. - Home-Based Care That Works
Helping families keep loved ones safe at home, surrounded by comfort and familiarity. - Ongoing Staff Development
Regular training and education ensure our team remains current with best practices and technologies. - Family and Physician Collaboration
Strong communication with families and providers ensures seamless, coordinated care.
Our Promise to You
At MSS, we are committed to delivering care that goes beyond medical treatment—we provide comfort, dignity, and peace of mind. Working closely with families and physicians, we develop personalized care plans designed to support wellness, independence, and quality of life. Whether your loved one needs pediatric complex care, chronic condition management, or recovery support after hospitalization, we are here with the expertise and compassion you can depend on.
We know that choosing a home health provider is one of the most important decisions a family can make. That’s why we partner only with the most skilled, compassionate, and dedicated nurses—professionals who care for every client as if they were their own family. With MSS, you can trust that your loved one will receive not only the highest standard of care, but also the dignity, respect, and personal attention they deserve.
State Programs and Resources
Navigating the healthcare system for a child with complex medical needs can feel overwhelming—but you don’t have to do it alone. At MSS, we are committed to not only providing exceptional care but also connecting families with valuable state programs and resources that can ease their journey. From Medicaid and waiver programs to community-based services, these resources can help with financial support, care coordination, and access to specialized services. We’ve gathered direct links to trusted state programs below to give parents a reliable starting point, making it easier to find the information and assistance your family deserves.
State Programs and Resources You Should Know
The Model Waiver program helps children under 22 who are medically fragile and would otherwise need hospital or nursing facility level care to stay at home with their families. It offers medically necessary services in a community setting and waives parental income/asset rules in many cases to help ease eligibility.
If your child has a rare or costly medical condition, the REM program may be available to help. It provides a case manager who helps you set up a care plan, coordinate needed services, and track things over time. It works alongside your healthcare providers so you’re not trying to juggle everything alone.
Maryland’s Medicaid/Medical Assistance includes Home and Community-Based Services programs designed to support children and adults with chronic medical needs in their homes. These programs help cover nursing, therapy, medical supplies, daily living supports, and more.
A trusted national resource for heart health, prevention, and recovery. The AHA provides education, research, and support for families managing heart disease or stroke, along with practical tools for living a healthier lifestyle.
The nation’s leading organization of pediatricians, dedicated to the health and well-being of all children. The AAP offers guidance for parents on everything from routine child care to managing complex medical needs, supported by the latest science and best practices in pediatrics.
A national nonprofit offering advocacy, resources, and peer support for individuals and families affected by spinal cord injuries. They provide education, community connections, and tools to help improve the quality of life and promote independence.
The Support Organization for Trisomy 18, 13, and Related Disorders (SOFT) is a network of families and professionals dedicated to providing support and understanding to families involved in the issues and decisions surrounding the diagnosis and care of Trisomy 18, 13, and related chromosomal disorders. Support is provided during prenatal diagnosis, the child’s life, and after the child’s passing. SOFT is committed to respecting a family’s personal decision and to the notion of parent-professional relationships.
The Feeding Tube Awareness Foundation website is a great resource to research various feeding tubes, their risks versus benefits, and answers to common questions for children with feeding tubes. The Feeding Tube Awareness Foundation is dedicated to providing parents and caregivers with the information needed for day-to-day life with a tube-fed child. Moreover, they strive to raise awareness so that children who are tube-fed enjoy increased acceptance in society and parents have greater support in their care.
Families of SMA funds and directs the leading SMA research programs to develop a treatment and cure for the disease. The successful results and progress that the organization has delivered, from basic research to drug discovery to clinical trials, provide real hope for families and patients impacted by the disease. The charity has invested over $50 million in research and has been involved in funding half of all the ongoing novel drug programs for SMA.
FAQ
A Note to Parents
We know that choosing a home health agency can feel overwhelming—and you likely have many questions. At MSS, we want you to feel confident, informed, and supported from the very beginning. Below are some of the most common questions families ask us, answered with the honesty, compassion, and professionalism you deserve.
Part 1: Choosing the Right Agency
How Do You Select the Right Home Health Agency for Your Child or Loved One?
Selecting a home health agency is one of the most important decisions a family can make. These questions will help you evaluate whether an agency is the right fit:
1. How long has the agency been serving the community?
MSS has been proudly serving Maryland families since 1981—more than 40 years of trusted, compassionate home care.
2. Is the agency nurse-managed?
Yes. We are a nurse-managed agency, ensuring that care decisions are guided by professionals who understand the realities of complex home care.
3. Does the agency specialize in the type of care my loved one requires?
Yes. MSS provides comprehensive pediatric and adult care, including support for medically fragile children, individuals with chronic illnesses, those with developmental needs, and patients who need long-term adult care.
4. Is the agency certified by Medicaid/Medical Assistance?
Yes. MSS is fully certified and meets all standards for Medicaid and Medical Assistance, and we work directly with insurance providers to simplify coverage for families.
5. Does the agency provide ongoing training for its nurses?
Absolutely. MSS invests in continuous education and specialized training to ensure our nurses remain current in the latest medical practices and technologies.
6. Will my child’s care be supervised by someone with the right specialty experience?
Yes. Our supervisors and case managers are carefully matched to each case, ensuring oversight from professionals with the appropriate specialty expertise.
7. Are caregivers available 24/7?
Yes. We provide care around the clock, seven days a week, because medical needs don’t follow business hours.
8. Does the agency prioritize consistency in staffing?
Yes. We are proud of our long-term nurse-family relationships—many lasting over a decade. Nurses are never reassigned unless it is the choice of the family or the nurse.
Part 2: What Parents Want to Know
9. What can I expect during the intake process?
Our intake team gathers details about your child’s medical needs, history, and family preferences. We then coordinate with your physicians and insurance providers to create a personalized care plan and begin services quickly.
10. How do you match a nurse with my child?
We look beyond clinical expertise. Matching considers your child’s medical needs, personality, and family routines—so the nurse is not just skilled, but also the right fit for your home.
11. What if my child’s needs change over time?
We regularly update care plans to reflect new equipment, treatments, or developmental needs. Our team adjusts quickly, so your child always has the right support.
12. How does MSS support families during emergencies or hospitalizations?
We are available 24/7 to respond to emergencies. If hospitalization occurs, we coordinate with the hospital team and ensure seamless care when your child returns home.
13. Will MSS help with insurance and program enrollment?
Yes. Our case managers assist with Medicaid, waiver programs, Tricare, and private insurance—helping with applications, renewals, and authorizations to reduce stress for families.
Request Services
Getting Started with Medical Staffing Services
At Medical Staffing Services (MSS), we want to make it as simple and stress-free as possible for families to begin care. That’s why we offer an online Intake Application Form—a quick and secure way to share important information about your loved one’s needs. By completing this form, you’ll help us match you with the right care team faster and ensure a smoother transition into services.
Simply download and return the completed application to msscats@outlook.com.
Benefits of Completing the Intake Application Form
When you complete the intake form online, you and your family enjoy:
- Faster Access to Services – Jumpstart the process so care can begin as soon as possible.
- Priority Scheduling – Secure earlier placement for nursing and home care services.
- Reduced Wait Times – Eliminate unnecessary delays by giving us the information we need upfront.
- Improved Coordination – Ensure all team members (nurses, case managers, and providers) are on the same page from the start.
- Streamlined Communication – Share medical history, insurance, and care needs in one place—no repeated paperwork.
- Peace of Mind – Rest easy knowing your loved one’s care is being planned with accuracy, compassion, and efficiency.
What's in the Intake Application Form?
The MSS Intake Application Form is designed to give us a clear picture of your loved one’s medical needs and your family’s preferences. The application is located below the “Request Services” section and is simple, user-friendly, and only takes a short time to complete. You’ll be asked to provide:
- Basic Client Information (name, age, contact details, and address)
- Medical Background (diagnoses, current conditions, and recent hospitalizations)
- Treatments and Technologies (ventilators, feeding tubes, oxygen therapy, seizure management, etc.)
- Insurance Coverage (Medicaid, Tricare, private insurance, etc.)
- Preferred Scheduling (hours of care needed and days of the week)
- Case Manager and Physician Information
- Special Considerations (developmental needs, family preferences, and cultural or language supports)
Once submitted, our intake team reviews your application promptly, contacts you to verify details, and begins the process of coordinating with your providers and assigning the right nurse for your family.
Ready to Begin?
Complete the online Intake Application Form today and let MSS take the first step toward building a safe, supportive, and compassionate care plan for your loved one.
Instructions:
Download and return the completed application to msscats@outlook.com.
Contact us if you need assistance with the application.